1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of the Ynnovia Shop (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller via the Seller's online shop. Deviating conditions of the Customer are not recognized unless the Seller expressly agrees to their validity in writing.

1.2 For the purposes of these Terms and Conditions, a “consumer” is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. An “entrepreneur” is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

1.3 Depending on the seller's product description, the contract can refer to either a one-off delivery of goods or a permanent delivery of goods within the framework of a subscription contract. Within the framework of a subscription contract, the seller undertakes to deliver the contractually owed goods to the customer during the agreed contract term at the agreed time intervals.

1.4 Incorrect address information provided by the customer: If the customer has provided an incorrect delivery address when placing an order, the seller is not obliged to refund the invoice amount until the shipment has been returned to the seller independently. However, the seller offers to redirect the delivery to the correct address. To do this, we ask the customer to contact us by email to arrange the address change.

2) Conclusion of contract

2.1 The product descriptions presented in the seller's online shop do not constitute a binding offer in the legal sense. They merely serve as an invitation to the customer to submit a binding offer.

2.2 The customer can submit his offer using the online order form provided in the seller's online shop. After selecting the desired goods and going through the electronic ordering process, the customer submits a legally binding offer to conclude a purchase contract for the items contained in the shopping cart by clicking the button for final order confirmation.

2.3 The Seller is entitled to accept the Customer’s offer within five working days by one of the following actions:

• Sending a written order confirmation or an order confirmation in text form (e.g. by email or fax) to the customer, whereby receipt of the order confirmation by the customer is decisive, or
• Delivery of the ordered goods to the customer, whereby receipt of the goods by the customer is decisive, or
• Requesting the customer to pay after placing the order.

If several of the alternatives mentioned apply, the contract is concluded at the moment one of the alternatives mentioned occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends on the fifth day after the offer is sent. If the seller does not accept the customer's offer within this period, this is deemed to be a rejection of the offer, with the consequence that the customer is no longer bound by his declaration of intent.

2.4 If the customer selects the payment method “PayPal Express” during the ordering process, payment will be processed via the service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). PayPal’s terms of use apply, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full . If the customer does not have a PayPal account, the conditions for payments without a PayPal account apply, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full . By selecting the payment method “PayPal Express” and clicking the button that completes the ordering process, the customer simultaneously issues a payment order to PayPal. In this case, the seller declares acceptance of the customer’s offer at the moment the customer initiates the payment process by clicking the button.

2.5 If the customer selects the payment method "Amazon Payments" during the ordering process, payment will be processed via the payment service provider Amazon Payments Europe sca, 5 Rue Plaetis, L-2338 Luxembourg (hereinafter "Amazon"). The terms of use of Amazon Payments Europe apply, which can be viewed at https://payments.amazon.de/help/201751590 . By selecting the payment method "Amazon Payments" and clicking the button that completes the ordering process, the customer simultaneously issues a payment order to Amazon. In this case, the seller declares acceptance of the customer's offer at the moment the customer initiates the payment process by clicking the button.

2.6 When submitting an offer via the seller's online order form, the contract text will be saved by the seller and sent to the customer after sending the order together with these terms and conditions in text form (e.g. by email, fax or letter). The contract text can no longer be accessed via the seller's website after sending the order.

2.7 Before submitting the binding order via the seller's online order form, the customer has the opportunity to identify any input errors by carefully reading the information displayed on the screen. A technical aid for better detection of input errors can be the browser's zoom function, which enlarges the screen display. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he ends the ordering process by clicking the final button.

2.8 Only the German language is available for the conclusion of the contract.

2.9 Order processing and communication with the customer are usually carried out by email and automated order processing. The customer must ensure that the email address provided by him for order processing is correct so that the emails sent by the seller can be received. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned to process the order can be delivered.

3) Right of withdrawal

3.1 Consumers generally have a right of withdrawal in accordance with the statutory provisions.

3.2 Detailed information on the right of withdrawal, including the conditions, time limits and procedure for exercising this right, are contained in the Seller's withdrawal policy.

4) Prices and payment terms

4.1 Unless otherwise stated in the seller's product description, the prices shown are total prices that include statutory sales tax. Any additional delivery and shipping costs are shown separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred which are not the responsibility of the seller and must be borne by the customer. These include, among other things, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties and taxes (e.g. customs duties). These costs may also be incurred if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3 The available payment methods are displayed to the customer in the seller’s online shop.

4.4 If you select a payment method offered by PayPal, the payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The PayPal terms of use apply, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full , or - if the customer does not have a PayPal account - the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full .

4.5 If the payment method "SOFORT" is selected, payment processing is carried out via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). In order to pay the invoice amount via "SOFORT", the customer must have an online banking account with PIN/TAN procedure that is activated for participation in "SOFORT", identify themselves accordingly during the payment process and confirm the payment instruction to "SOFORT". The payment transaction is carried out immediately afterwards by "SOFORT" and the customer's bank account is debited. Further information on the payment method "SOFORT" is available at https://www.klarna.com/sofort/ .

4.6 If you select the credit card payment method, the invoice amount is due immediately upon conclusion of the contract. The credit card payment is processed in cooperation with secupay AG, Goethestr. 6, 01896 Pulsnitz ( www.secupay.ag ), to which the seller assigns its payment claim. secupay AG collects the invoice amount from the customer's specified credit card account. In this case, payment with debt-discharging effect can only be made to secupay AG. The credit card is charged immediately after the order is sent in the online shop. Despite the assignment, the seller remains responsible for all general customer inquiries, such as on the topics of goods, delivery times, shipping, returns, complaints, cancellation notices and credit notes.

5) Delivery and shipping conditions

5.1 The delivery of goods takes place by shipping to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive for the processing of the transaction. In deviation from this, if the PayPal payment method is selected, the delivery address stored with PayPal at the time of payment is decisive.

5.2 If the transport company is unable to deliver the goods and the goods are therefore returned to the seller, the customer will bear the costs of the unsuccessful shipment. This does not apply if the customer is not responsible for the undeliverability or if he was temporarily prevented from accepting the delivery, unless the seller had notified him of the service a reasonable time in advance. In the event of an effective exercise of the right of withdrawal by the customer, the provisions of the seller's cancellation policy apply to the return costs.

5.3 For logistical reasons, it is not possible to collect the goods yourself.

5.4 Refusal of acceptance: If the customer refuses to accept the package after it has already been sent, the seller reserves the right to retain 30% of the purchase price to cover logistics costs. The remaining 70% of the purchase price will be refunded to the customer immediately.

6) Contract duration and termination of subscription contracts

6.1 Subscription contracts are concluded for an indefinite period and can be terminated by the customer at the end of each calendar month.

6.2 The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination date or until the expiry of a notice period, taking into account all the circumstances of the individual case and balancing the interests of both parties.

6.3 Terminations must be made in writing or in text form (e.g. by email).

7) Retention of title

The seller reserves title to the delivered goods until the purchase price owed has been paid in full, provided that he makes advance payments.

8) Liability for defects (warranty)

8.1 If the purchased item is defective, the statutory provisions on liability for defects apply.

8.2 The following applies to used goods: Claims for defects are excluded if the defect only occurs after one year has passed since delivery of the goods. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period. However, the reduction of the liability period to one year does not apply:

• for goods which have been integrated into a building in accordance with their usual use and have caused its defectiveness,
• for claims for damages and reimbursement of expenses by the customer,
• in the event that the seller has fraudulently concealed the defect.

8.3 The customer is requested to immediately complain to the deliverer about goods that have obvious transport damage and to inform the seller. If the customer fails to do so, this will have no effect on his legal or contractual claims for defects.

9) Redemption of promotional vouchers

9.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specific period of validity and which cannot be purchased by the Customer (hereinafter "promotional vouchers") can only be redeemed in the Seller's online shop and only within the specified period of validity.

9.2 Promotional vouchers can only be redeemed by consumers.

9.3 Certain products may be excluded from the voucher promotion if a corresponding restriction arises from the content of the promotional voucher.

9.4 Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is excluded.

9.5 Only one promotional voucher can be redeemed per order.

9.6 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.

9.7 If the value of the promotional voucher is not sufficient to cover the order, the customer can choose one of the payment methods offered by the seller to pay the difference.

9.8 The balance of a promotional voucher will not be paid out in cash and will not accrue interest.

9.9 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.

9.10 The promotional voucher is intended exclusively for use by the person named on the voucher. Transferring the promotional voucher to third parties is not permitted. The seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.

10) Applicable law

The law of the Federal Republic of Germany applies to all legal relationships between the contracting parties, excluding the provisions of the International Sales Convention (CISG). However, in the case of contracts with consumers, this choice of law only applies to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his or her habitual residence.

11) Alternative dispute resolution

11.1 The European Commission provides a platform for online dispute resolution (ODR) under the following link: https://ec.europa.eu/consumers/odr . This platform serves as a central point of contact for the out-of-court settlement of disputes arising from online sales or service contracts in which a consumer is involved.

11.2 The Seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

12) Refund Policy

Please note that orders cannot be edited or cancelled once they have been placed until delivery has taken place. All orders are processed immediately upon receipt to ensure timely delivery.

How does the customer request a refund?

To initiate a return, please inform us of your decision to return the item by email to ynnovia.shop@gmail.com . After receiving your message, we will send you all the necessary information for the return by email. The items must then be returned at your own expense to our international returns center: Angelina Savoca, c/o Gall, Fichtenstr. 34, 85107 Baar-Ebenhausen.

Who bears the costs of the return shipment?

The costs for returning the goods are borne by the buyer.

When will the refund be made?

The refund will be made within 14 days of receipt of the return in our returns center. The refund will be made via the originally selected payment method.

consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from choosing a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days of the day on which we received notification of your cancellation. We may refuse to reimburse you until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. This deadline is met if you send the goods before the expiry of the fourteen-day period.

The customer will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Condition of returned goods:

We only accept returns for items that are in perfect and unused condition.