To return your item, please notify us by email at ynnovia.shop@gmail.com within 30 days of receiving the item. You will then receive further return instructions.

Please report any defective, missing or incomplete items immediately.

• This does not apply to:
• gift cards
• Personalized items (e.g. with engraving)*.

How long does it take to process your return?

As soon as we receive your return, we will send you a confirmation. We usually need a maximum of ten working days (Monday to Friday) to process your return. However, this may take longer if there is a major sales campaign going on. Once the return has been processed, we will send you a notification of the refund.

The items must be sent to our returns center at your own expense :
Angelina Savoca, c/o Gall, Fichtenstr. 34, 85107 Baar-Ebenhausen.